[Workflowtoolkit-l] Overdues

[Campbell, Heather]

Our Circulation system (SIRSI) sends out reminder notices for all
checked out materials- be they JPL or ILL- to everyone who provides us
with an e-mail addess.  These are usually sent out about 3 days before
the material is due.

 

Heather Campbell, Senior Librarian

Manager- Interlibrary Loan 

Jacksonville Public Library (JPL)

303 North Laura Street

Jacksonville, FL 32202-3505 heatherc at coj.net  (904) 630-2986

 

________________________________

From: workflowtoolkit-l-bounces at geneseo.edu
[mailto:workflowtoolkit-l-bounces at geneseo.edu] On Behalf Of Sue Gagnon
Sent: Friday, February 05, 2010 12:08 PM
To: ILLiad Best Practices Workflow Toolkit
Subject: Re: [Workflowtoolkit-l] Overdues

 

I agree with Tim and Jennifer that the pre-due date notices have helped
a lot to lower the amount of overdue materials.  We also get a lot of
renew requests as soon as these are sent.  To answer your other question
about sending them manually each day...I send ours out once a week.  All
you have to do is click a button and all three overdue notices
(pre-notice, 1st overdue, and 2nd overdue) get sent simultaneously.  I
wouldn't send them on a daily basis because every time you click the
button, everyone on the list gets a notice.  So as long as the book
isn't returned the patron would get a notice every day.  That borders on
harassment, I think.  I think once a week is perfect.  

 

Sincerely,

Sue

 

Susan E. Gagnon

Interlibrary Loan Specialist

Geisel Library - ILL

Saint Anselm College

100 Saint Anselm Drive

Manchester, NH  03102

sgagnon at anselm.edu

Tel:  603-641-7303

Fax:  603-641-7345

________________________________

From: workflowtoolkit-l-bounces at geneseo.edu
[mailto:workflowtoolkit-l-bounces at geneseo.edu] On Behalf Of Timothy
Bowersox
Sent: Friday, February 05, 2010 11:02 AM
To: ILLiad Best Practices Workflow Toolkit
Subject: Re: [Workflowtoolkit-l] Overdues

 

After we started using it, I noticed a ton more user-initiated renewals.
I think people appreciated the reminders. However, since the ILLiad
emails currently don't have the due date populate and I have no clue
when a fix for that will be released, it makes them somewhat less
helpful.

-Tim

 

Tim Bowersox
Information Delivery Services Librarian
Milne Library
SUNY Geneseo
Geneseo, NY 14454
Email/AIM: bowersox at geneseo.edu
Phone: (585) 245-5589
Skype: tim.bowersox

http://workflowtoolkit.wordpress.com/

 

On Feb 5, 2010, at 10:56 AM, Nathan Hosburgh wrote:

 

I would be interested in hearing from libraries who use the negative
number in the OverdueGraceDays.  How does that work for you?  Do patrons
find that annoying or a helpful reminder?  Do you find you have less
overdue material this way?

 

Am I also correct that overdues must be manually sent out each day?  Is
there a way to automate this?

 

Thanks,

 

Nathan Hosburgh, MLIS

Document Delivery Librarian

Evans Library

Florida Institute of Technology

150 W. University Blvd.

Melbourne, FL 32901

(321) 674-7540

nhosburg at fit.edu

 

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