[Workflowtoolkit-l] Pick up reminders

[James Harper]

We put a statement  in the "your book is here"  email telling them to reply to the if they no longer need the book.  That helps a lot.

James

_____________________________
James B. Harper. MLIS
Interlibrary & Document Delivery Services
N.C. State University Libraries
 
jbharper at ncsu.edu
919-513-3586 (phone)
919-515-7854 (fax)
 
2 Broughton Ave.
Campus Box 7111
NCSU University
Raleigh, NC 27695-7111
 
CHAT: www.lib.ncsu.edu/staff/jbharper/chat.html
 


>>> "Goergen-Doll, Kerri" <Kerri.Goergen-Doll at oregonstate.edu> 2/5/2010 2:43 PM >>>
Hello,

Along the topic of sending overdue notices, I'd be interested in how people communicate with their patrons in picking up material.

We currently send an email when the loan first arrives, then a reminder email 4 days after the item has been received and is still on the hold shelf.  The process we use is a little time consuming.  I'm wondering if our staff time is worth that.  What has been your experience?

Thanks for any input/advice.

Kerri Goergen-Doll

Interlibrary Loan
The Valley Library
Oregon State University
121 The Valley Library
Corvallis, OR 97331-4501

(541) 737-7256

Kerri.Goergen-Doll at OregonState.edu