[Workflowtoolkit-l] Conditional now "Record Not Found" - routing?
oberland at geneseo.edu
Thu Mar 4 07:58:40 EST 2010
Like processing stale requests, you can open the request, and yes, if the
OCLC record is not found, then route to Cancelled by ILL Staff. Hope that
helps, best wishes,
From: workflowtoolkit-l-bounces at geneseo.edu
[mailto:workflowtoolkit-l-bounces at geneseo.edu] On Behalf Of Nathan Hosburgh
Sent: Wednesday, March 03, 2010 1:56 PM
To: ILLiad Best Practices Workflow Toolkit
Subject: [Workflowtoolkit-l] Conditional now "Record Not Found" - routing?
I conditionalized a request as "not found as cited" and now (a day later)
the OCLC status shows up as "Record Not Found". I have to assume this means
the potential borrower cancelled the request. Now that it is in my queue
"Request Conditionalized", it doesn't look like it will disappear on its
own. Should I manually route it to "Cancelled by ILL Staff" or handle it in
some other way?
Nathan Hosburgh, MLIS
Document Delivery Librarian
Florida Institute of Technology
150 W. University Blvd.
Melbourne, FL 32901
nhosburg at fit.edu
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