[Workflowtoolkit-l] Conditional now "Record Not Found" - routing?

[Cyril Oberlander]

Hello Nathan,

 

Like processing stale requests, you can open the request, and yes, if the
OCLC record is not found, then route to Cancelled by ILL Staff.  Hope that
helps, best wishes, 

 

Cyril

 

From: workflowtoolkit-l-bounces at geneseo.edu
[mailto:workflowtoolkit-l-bounces at geneseo.edu] On Behalf Of Nathan Hosburgh
Sent: Wednesday, March 03, 2010 1:56 PM
To: ILLiad Best Practices Workflow Toolkit
Subject: [Workflowtoolkit-l] Conditional now "Record Not Found" - routing?

 

I conditionalized a request as "not found as cited" and now (a day later)
the OCLC status shows up as "Record Not Found".  I have to assume this means
the potential borrower cancelled the request.  Now that it is in my queue
"Request Conditionalized", it doesn't look like it will disappear on its
own.  Should I manually route it to "Cancelled by ILL Staff" or handle it in
some other way?

 

Nathan Hosburgh, MLIS

Document Delivery Librarian

Evans Library 

Florida Institute of Technology

150 W. University Blvd.

Melbourne, FL 32901

(321) 674-7540

nhosburg at fit.edu

 

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