[Workflowtoolkit-l] Conditional processing on the lending side of Illiad

[Newman, Lorna (newmanla)]

You can also click on the IMPORTED REQUEST tab in the Article Info, Loan Info... section to see changes made to the request.


Lorna Newman
Head, Interlibrary Services and Government Documents Dept.
Langsam Library
University of Cincinnati
P.O. Box 210033
Cincinnati, OH  45221-0033
513-556-1885
e-mail: lorna.newman at uc.edu<mailto:lorna.newman at uc.edu>



From: workflowtoolkit-l-bounces at geneseo.edu [mailto:workflowtoolkit-l-bounces at geneseo.edu] On Behalf Of Joe Ellison
Sent: Thursday, November 18, 2010 12:35 PM
To: 'ILLiad Best Practices Workflow Toolkit'
Subject: Re: [Workflowtoolkit-l] Conditional processing on the lending side of Illiad

Further to Kathy's reply--if the issue was maxcost, the only way you'll see the change in the maxcost field is by going into the OCLC view (select OCLC at the top of the screen, the click on Show Request). I always double-check that since, if you're using IFM and they _haven't_ changed the maxcost, your charges won't be processed. The same seems to hold true, at least sometimes, for borrowing notes. I'm not positive, but I suspect that if they're an ILLiad library, the notes will show up in the ILLiad notes area automatically, but if they're not, then the only way to see the changed notes is in OCLC view.

Joe Ellison
Document Delivery and Digital Initiatives Assistant
Transportation Library, Northwestern University
phone: (847)491-8600
j-ellison at northwestern.edu

From: workflowtoolkit-l-bounces at geneseo.edu [mailto:workflowtoolkit-l-bounces at geneseo.edu] On Behalf Of Britt, Kathy
Sent: Thursday, November 18, 2010 11:25 AM
To: ILLiad Best Practices Workflow Toolkit
Cc: Lawrence.Boyd
Subject: Re: [Workflowtoolkit-l] Conditional processing on the lending side of Illiad

The borrower has to say "yes" to the conditional in order for the lender to see it again.  If the borrower says "no" then the request will either go Unfilled or go on to the next lender in the lender string.

Kathy

From: workflowtoolkit-l-bounces at geneseo.edu [mailto:workflowtoolkit-l-bounces at geneseo.edu] On Behalf Of Janet Stewart
Sent: Thursday, November 18, 2010 12:20 PM
To: ILLiad Best Practices Workflow Toolkit
Cc: Lawrence.Boyd
Subject: [Workflowtoolkit-l] Conditional processing on the lending side of Illiad

We have a question regarding conditional processing on the Lending side of  Illiad

I want to verify that we should assume that everything we see in awaiting conditional processing is a yes response to our original conditional.


We get a few items in our conditional processing queue on the lending side,  but often there are no additions to the borrowing notes.  This usually happens when we ask a yes or no question

For example we have asked if the borrower can accept a microfilm copy.  We get the item  in our Awaiting conditional processing queue-but there is nothing on the request that indicates yes or no.  Are we supposed to assume that they agree to accept microfilm by the very fact that the request is showing up in our conditional processing queue.  If they had said no-we wouldn't see it again -right?

This has sometimes happened with charging information.  For example our charge is $25 for a copy, will you accept. Then the request comes back to our conditional processing queue but sometimes without a note to indicate they are willing to pay the cost.  Are we supposed to assume they are willing because the request is sitting in that queue-if they had said no-we would not have seen the request again.

We do get notes for the ones that ask for more than a yes or no answer  for example which volumes they need.


Thanks very much

Janet Stewart
Interlibrary Loan
UMass Boston
Janet.Stewart at umb.edu




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