[Workflowtoolkit-l] Share your NVTGC wisdom

Tue Sep 7 08:39:05 EDT 2010

Dave, thanks so much for sharing this info! This will go a long way in demystifying setting up NVTGCs on a shared server environment. Once I get some spare time, I'll use this as the backbone for a Workflow Toolkit page on the subject (with your name in lights, of course).  :)

Keep the contributions coming, folks!
-Tim

Tim Bowersox
Information Delivery Services Librarian
Milne Library, SUNY Geneseo
1 College Circle
Geneseo, NY 14454
(585) 245-5589

On Sep 2, 2010, at 12:29 PM, Dave Williams wrote:

> Great idea, Tim! This is a useful topic and I can try help to document this. And hopefully we others including the experts at Atlas Systems can fill in the gaps, add to, and, where appropriate, correct me. And please let me know if you want me to add this to the wiki and have people make edits there.
>  
> Anyway, to get the balling rolling:
>  
> == NVTGC Codes ==
> This email will address who they are handled in two environments: non-shared server AND in a shared server environment. (We can speak of this, because a little over a year ago, Notre Dame went from a non-shared server environment to a shared server environment and we got to learn the difference in how they work in these two different invironments.)
>  
> I.                    NON-SHARED SERVER (Notre Dame Main Library + their Delivery Locations)
>  
> HOW IT GENERALLY WORKS
> There seems to be two types of NVTCG codes: (1) Main Institutional and (2) Delivery Locations.
> (1)    Our NVTGC code is our institutional code, IND.
> (2)    When signing up for an ILL account via the ILL online registration page, user can select a delivery location (for us, tends to be a branch):
> o   ILL = ILL Office (synonymous with Main Library);
> o   ARCH = Architecture Branch;
> o   MATH = Math Branch;
> o   Etc.
>  
> SERVER PROCESSING
> BORROWING requests from our users come get processed and are based on their Delivery Location NVTGC value. For example, we have routing rules that place ARCH requests into a special Architecture Branch Queue.
>  
> ** If user didn’t select a Delivery Location NVTGC value, by default user is assigned the ILL value. (For some reason, there was an issue of making it a required field, which I don’t recall now.)  This becomes important when we switched to a shared server environment**
>  
>  
> ILLIAD USER FORMS
> On the “NewUserRegistration.html” form (online registration for new users), these DELIVERY LOCATIONs options are coded under <#PARAM name="NVTGC" and selecting a delivery location somehow links user to IND. Using the form, users who don’t select a delivery location (and therefore, an NVGTC value) by default will be assigned the NVTGC value of ILL (main ILL office), not IND (the institutional code). These sub-library delivery locations are all within the institutional umbrella of the NVTGC code of IND (Notre Dame).
>  
>  
> II.                  SHARED SERVER (Two Institutions)
>  
> HOW IT GENERALLY WORKS
> Each institution has their own unique institutional code: IND (Main Library + Branches) and XND (Law Library)
>  
> WHY SWITCH TO SHARED SERVER?
> Though they are under another administrative entity, the Notre Dame Law Library wanted to use the ILLiad system to manage ILL requests. Given our association and relationship with the Law Library, it made sense for us to SHARE resources and costs, rather than have the Law Library purchase a separate license and contract.
>  
> SERVER PROCESSING
> With the two types of users sharing the same server – (1) Notre Dame “Main Library + Branches” and (2) Notre Dame Library Users – borrowing request are kept separate. Staffs from the two institutions do not see each others’ requests, because they are filtered based on the institutional NVTGC Value (IND or XND)
>  
> ** EXCEPT that the NVTGC code “ILL” (in a shared server environment) became a DEFUNCT, Non Usable NVTGC value. When we switched to a shared server, requests from users with NVGTC value of “ILL” were no longer being filtering into the Notre Dame Main Library, but were “lost”; we had to contact Atlas Systems (we are hosted) who changed any user with the NVGTC value of ILL to IND. The NVGTC code then became a dual purpose: institutional and delivery location for the ILL main office. **
>  
> ILLIAD USER FORMS
> Therefore you will need to edit the User Registration forms and update the default delivery location. The “NewUserRegistration.html” form ( <#PARAM name="NVTGC" of ILL (main ILL office)) needs to be changed from “ILL” to “IND.” This ensures that patron who didn’t select a delivery location during registration have their request filtered to the changed NVGTC code (in our case, IND) rather than filtered to the now defunct ILL code.
>  
> ** This is important, if you don’t want your users to have their request get lost in the system. Since we are hosted, OCLC Support handles most of this sort of configuration via scripts, but sometimes, things can fall through the cracks. It did for us. ** Here is what the code was updated to:
>  
> <label for="NVTGC">
>  
> <span class="field">
> <span class="req">*</span>
> <span class="<#ERROR name="ERRORNVTGC">">
> <b>Delivery Location</b></span>
> <br />
>  
> <span class="note">When you choose Hesburgh Library IND will display</span>
> </span>
>  
> <select id="NVTGC" name="NVTGC" size="1" class="f-name" tabindex="4">
> <option value="<#PARAM name="NVTGC">" selected>
> <#PARAM name="NVTGC"></option> </option> <option value="IND">IND/Hesburgh Library</option>
> <option value="ARCH">Architecture Library</option>
> <option value="BIC">Business Information Center</option>
> <option value="CPL">Chem/Physics Library</option>
> <option value="ENG">Engineering Library</option>
> <option value="KKIC">Kellog/Kroc Information Center</option>
> <option value="MATH">Mathematics Library</option>
> </select><br />
> </label>
>  
>  
> STAFF MANAGER (8)
> In the shared server configuration, each ILLiad user account must be assigned an Institutional NVGTC code (Called “Site”) when their user account is created. By doing this, when the user logs onto the ILLiad client, user only sees the requests that pertain to their institution.
>  
> You can assign a user with an “Site” of “ALL”, but this means that…
>  
> (This is a non issue in a non-shared environment)
>  
> CUSTOMIZATION MANAGER
> When you log into the customization manager, you have to select the SITE where you are working (see attached image.) Since I make changes or create routing rules in the IND site, I select the IND code.
>  
> (This is a non issue prior in a non-shared environment)
>  
> If I can think of anything more, I will. And please, don’t be shy about corrections. That’s the only way we’ll get this thing figured out!
>  
> Best regards,
>  
> Dave Williams, Tech Support Dude, Resource Delivery
> University of Notre Dame
> williams.210 at nd.edu
> 574-631-8291
>  
>  
> From: workflowtoolkit-l-bounces at geneseo.edu [mailto:workflowtoolkit-l-bounces at geneseo.edu] On Behalf Of Tim Bowersox
> Sent: Tuesday, August 24, 2010 8:58 AM
> To: workflowtoolkit-l at geneseo.edu
> Subject: [Workflowtoolkit-l] Share your NVTGC wisdom
>  
> One thing that is sorely lacking from the Workflow Toolkit are best practices concerning multiple sites and those historic NVTGC codes in ILLiad. For many of us in ILLiad-land, NVTGC is nothing more than a mythical topic and doesn't actually impact our daily workflows. But for everyone else who is using ILLiad in a shared-server or multisite environment, you've undoubtedly developed unique workflows that take advantage of NVTGC codes.
> 
> It would be great if you could impart your NVTGC wisdom upon us single-siters. Specifically, how have you implemented NVTGC codes at your site? Are you a shared server or single server environment? What advice do you have for folks exploring NVTGC codes?
> 
> I hope to compile your responses into a new topic in the Workflow Toolkit, so please don't be shy! Feel free to share any documentation or flowcharts you may have developed.
>  
> Share your wisdom on our blog at http://wp.me/pG0qX-bI
>  
> Tim Bowersox
> Information Delivery Services Librarian
> Milne Library, SUNY Geneseo
> 1 College Circle
> Geneseo, NY 14454
> (585) 245-5589
>  
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