[Workflowtoolkit-l] Article requests rec'd as Loans
Joy Reitmeier
reitm007 at umn.edu
Tue Sep 7 16:04:44 EDT 2010
As one who only works on the lending side, I wanted to ask: What about
speed? A lender is trying to provide what the patron wants as quickly
as they are able. It is quicker to just send the loan than to wait
(sometime a while) for a conditional response. What if the request
(which seems to be the case over half the time with our requests) is for
an article that turns out to be the entire issue title. That is a
copyright violation and can't be filled by another library as is. So we
lend that because it is the only option. I also have my pet peeves
about conditionalized requests, but I'm gonna leave that alone. So what
I am hearing is a desire for more conditionalized requests, yet it
doesn't feel that way in practice. Thoughts?
--
Joy Reitmeier
Documents to U--Minitex (MNU) PH: (612) 624-4388
15 Andersen Library
222 21st Ave. South FAX: (612) 624-4522
University of Minnesota
Minneapolis, MN 55455 ARIEL: 160.94.20.179
WEBSITE: https://www.minitex.umn.edu/Sharing/Request/Mnu/
E-MAIL: docstou at tc.umn.edu
On 9/7/2010 2:15 PM, Nathan Hosburgh wrote:
>
> Excellent points, Brian -- this really should be practiced by all!
>
> *From:* workflowtoolkit-l-bounces at geneseo.edu
> [mailto:workflowtoolkit-l-bounces at geneseo.edu] *On Behalf Of *Brian Miller
> *Sent:* Tuesday, September 07, 2010 3:02 PM
> *To:* ILLiad Best Practices Workflow Toolkit
> *Subject:* Re: [Workflowtoolkit-l] Article requests rec'd as Loans
>
>
> As a lender, I've always thought it a best practice to conditional the
> borrower before turning a Copy request into a Loan request. The
> Borrowing Library may prefer to try and get a Copy from another lender
> if we are unwilling to scan (e.g. too many pages) or want to know the
> reason we prefer to loan (e.g. contains large foldout maps, many color
> pages would make a huge file size, etc.). And if the loaned item gets
> lost in the mail, I don't think it's right to send a replacement bill
> to the borrower for a loan they never asked for or agreed to.
>
> Brian D. Miller
> Lending / Document Delivery Service Coordinator
> Ohio State University Interlibrary Services (OSU)
> Thompson Library, Room 250A
> 1858 Neil Ave Mall
> Columbus OH 43210
> 614-688-8456
>
>
>
> At 02:30 PM 9/7/2010, you wrote:
>
> Content-class: urn:content-classes:message
> Content-Type: multipart/alternative;
> boundary="----_=_NextPart_001_01CB4EBA.BB18750A"
>
> This is a pet peeve of mine. I even put (Please send chapter only.
> Thanks) on the request and I still get some libraries that will send
> the book. This costs both them and us unnecessary shipping cost.
> Sometimes a patron can't wait for the book to arrive so they request a
> chapter instead. During the summer seniors who are working on their
> theses request chapters hoping they will have electronic access to
> them once they received. The senior are not on campus so they don't
> have access to the book.
>
> Now off my soap box...
>
> This is how I handle it in ILLiad. I leave it as a copy request and
> use the check-in scan now icon to scan and send the chapter to the
> patron. The request is now in the status "Delivered to Web." This
> will update the request to received in WorldCat Resource Sharing. I
> update the request in WCRS to returned and create a shipping label
> with the lenders address in ILLiad. I usually do this when I am
> processing other returns and the merged document is available to
> edit. Yes, this is a pain, but it is the best way I found to resolve
> this problem.
>
> I really wish that libraries would send the chapter only if that is
> what is requested. Otherwise, please say no to the request and let
> another library fill it.
>
> Sue
>
> Susan E. Gagnon
> Interlibrary Loan Specialist
> Geisel Library - ILL
> Saint Anselm College
> 100 Saint Anselm Drive
> Manchester, NH 03102
> sgagnon at anselm.edu <mailto:sgagnon at anselm.edu>
> Tel: 603-641-7303
> Fax: 603-641-7345
>
> *From:* workflowtoolkit-l-bounces at geneseo.edu [
> mailto:workflowtoolkit-l-bounces at geneseo.edu] *On Behalf Of *Nathan
> Hosburgh
> *Sent:* Tuesday, September 07, 2010 1:30 PM
> *To:* ILLiad Best Practices Workflow Toolkit
> *Subject:* [Workflowtoolkit-l] Article requests rec'd as Loans
>
> How do folks deal with article requests received as loans in ILLiad?
> We had a *book chapter* request and the lending library sent the whole
> book. This created some confusion in ILLiad as far as printing labels.
>
> We are wondering if we should change the "article" request to "loan"
> or if it would make more sense to leave as "article". It seems as
> though it would have to be changed to "loan", since the lender has
> assigned a due date, etc.
>
> Thanks,
>
> Nathan Hosburgh, MLIS
> Document Delivery Librarian
> Evans Library
> Florida Institute of Technology
> 150 W. University Blvd.
> Melbourne, FL 32901
> (321) 674-7540
> nhosburg at fit.edu
>
>
> /
> /
>
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>
>
> Brian D. Miller
> Lending / Document Delivery Service Coordinator
> Ohio State University Interlibrary Services (OSU)
> Thompson Library, Room 250A
> 1858 Neil Ave Mall
> Columbus OH 43210
> 614-688-8456
>
>
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> Workflowtoolkit-l at geneseo.edu
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--
Joy Reitmeier
Documents to U--Minitex (MNU) PH: (612) 624-4388
15 Andersen Library
222 21st Ave. South FAX: (612) 624-4522
University of Minnesota
Minneapolis, MN 55455 ARIEL: 160.94.20.179
WEBSITE: https://www.minitex.umn.edu/Sharing/Request/Mnu/
E-MAIL: docstou at tc.umn.edu
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