[Workflowtoolkit-l] Possibly related to the strange queue mentioned by others, yesterday

[Linda Clausen]

We had a similar situation. I resent the ones hanging out, only to have
them pop up the next day in the queue with request numbers attached and no
lenders. I canceled them on FirstSearch and resent them - fingers crossed
that they will work this time!

Sincerely,
Linda Clausen
Interlibrary Loan
Fort Vancouver Regional Library District
1007 E Mill Plain Blvd
Vancouver, WA 98663
360-695-1566



-----Original Message-----
From: "Campbell, Heather" <HEATHERC at coj.net>
To: 'ILLiad Best Practices Workflow Toolkit' <workflowtoolkit-l at geneseo.edu>
Date: Wed, 10 Aug 2011 19:33:58 +0000
Subject: Re: [Workflowtoolkit-l] Possibly related to the strange queue
mentioned	by others, yesterday

> I'd double check with them. Tony Melvyn managed to get our lone holdout
> to behave.  I copied and pasted the IL # and lender string he gave me
> into the ILLiad record- and SHAZAM!!  The ILLiad record linked up  with
> its OCLC counterpart,  My hero!
> 
> 
> Heather Campbell
> Manager, Interlibrary Loan/Special Services (OCLC: JPL)<-- NEVER to be
> confused with the Jet Propulsion Laboratory.
> Jacksonville Public Library
> 303 North Laura Street
> Jacksonville, Florida 32202
> 904-630-2986   FAX: 904-630-2734  
> heatherc at coj.net   rem.sig.
> 
> -----Original Message-----
> From: workflowtoolkit-l-bounces at geneseo.edu
> [mailto:workflowtoolkit-l-bounces at geneseo.edu] On Behalf Of Hansen,
> Marie M
> Sent: Wednesday, August 10, 2011 2:54 PM
> To: ILLiad Best Practices Workflow Toolkit
> Subject: [Workflowtoolkit-l] Possibly related to the strange queue
> mentioned by others, yesterday
> 
> We've had a couple of requests go into an ILLiad queue we hadn't seen
> before yesterday: Awaiting Direct Request Lenders. An OCLC request is
> generated w/out our intervention and w/out a lender string, and the
> OCLC status is "Review". ILLiad only allows us to change the
> information in the OCLC information box if we click on the refresh
> arrow in the OCLC status field, which changes the status to "Request
> not found" and (presumably) removes the request from OCLC. We can't add
> a lender string directly to the OCLC request, either via ILLiad or
> FirstSearch. Can anyone shed light on this? I may have to contact OCLC
> directly.
> Thanks.
> Marie
> --
> Marie M. Hansen, Borrowing Coordinator
> Interlibrary Loan, Woodruff Library
> Emory University, Atlanta, GA  30322
> 
> Phone: 404-727-0910
> Email: marie.hansen at emory.edu
>            genill at libcat1.cc.emory.edu
> 
> 
> 
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