[Workflowtoolkit-l] Missing PDFs after posting to patron ILLiad account

[Nathan Hosburgh]

This is a delayed response to this thread, but I had not noticed any issues like this until today.

We received an article that came in via Odyssey and was routed automatically through ILLiad to "Delivered to Web", yet the patron could not access it on ILLiad Web - "file not found".  When I investigated the history, nothing looked amiss.  I then called the lending library to request a resend via email if possible.  Through our conversation, I learned that the lender is on 8.1 and sent the PDF via Odyssey (vs. TIFF).  Even though we are still on 8.0.12, Odyssey did not give them a notification that they could not send the PDF.

So, this seems to be at least one confirmed source of the problem.  In at least some cases, 8.1 sites are not getting a notification when they attempt to send PDFs to non-8.1 sites.  Although ILLiad history shows it was delivered at the borrowing site, it does not actually exist in the PDF web folder.

Nate

Nathan Hosburgh
Document Delivery Librarian
Evans Library
Florida Institute of Technology
150 W. University Blvd.
Melbourne, FL 32901
(321) 674-7540
nhosburg at fit.edu

From: workflowtoolkit-l-bounces at geneseo.edu [mailto:workflowtoolkit-l-bounces at geneseo.edu] On Behalf Of Jacob Jeremiah
Sent: Thursday, August 11, 2011 11:39 AM
To: ILLiad Best Practices Workflow Toolkit
Subject: Re: [Workflowtoolkit-l] Missing PDFs after posting to patron ILLiad account

Hello all. I'm jumping on this thread because my LTA reported the same problem here as well. She told me that she's had 2 patrons in the past few weeks contact her and tell her that they've gone to their electronically received files page and gotten a file not found message when they tried to see the PDF, and she even said that she had checked that the article was there before delivering them to the patrons. Now, that being said, we have delivered plenty of articles that have been successfully retrieved by the patron, so I'm not sure to call it a fluke or whether it's something that I can fix on our end.

Any insight would be greatly appreciated!

Jacob Jeremiah
Head of Access Services
Roosevelt University Library
430 S Michigan Ave
Chicago, IL 60605
312-341-6965 p
312-341-2425 f
jjeremiah at roosevelt.edu<mailto:jjeremiah at roosevelt.edu>


From: workflowtoolkit-l-bounces at geneseo.edu<mailto:workflowtoolkit-l-bounces at geneseo.edu> [mailto:workflowtoolkit-l-bounces at geneseo.edu]<mailto:[mailto:workflowtoolkit-l-bounces at geneseo.edu]> On Behalf Of Joyce Bruce
Sent: Wednesday, July 13, 2011 9:17 AM
To: 'ILLiad Best Practices Workflow Toolkit'
Subject: Re: [Workflowtoolkit-l] Missing PDFs after posting to patron ILLiad account

That happened to us on Monday too....I can't figure it out either.
Joyce

Joyce Bruce
Interlibrary Loan Manager
Lamson Library
Plymouth State University
Plymouth, NH
603-535-2576

From: workflowtoolkit-l-bounces at geneseo.edu<mailto:workflowtoolkit-l-bounces at geneseo.edu> [mailto:workflowtoolkit-l-bounces at geneseo.edu]<mailto:[mailto:workflowtoolkit-l-bounces at geneseo.edu]> On Behalf Of Sue Gagnon
Sent: Wednesday, July 13, 2011 9:10 AM
To: workflowtoolkit-l at geneseo.edu<mailto:workflowtoolkit-l at geneseo.edu>
Subject: [Workflowtoolkit-l] Missing PDFs after posting to patron ILLiad account

Twice now we received copies and I posted them to the patron's account, but when he logged in to look at it, the PDF was missing.  I'm not sure what's happening.  We are using ILLiad 8.1.2.0.  Does anyone have an idea of why this is happening?  Any help would be appreciated!

Best regards,
Sue

Susan E. Gagnon
Interlibrary Loan Specialist
Geisel Library - ILL
Saint Anselm College
100 Saint Anselm Drive
Manchester, NH  03102
sgagnon at anselm.edu<mailto:sgagnon at anselm.edu>
Tel:  603-641-7303

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