[Workflowtoolkit-l] Odyssey Sending Failed

[Sue Gagnon]

Hi Mark,

Thanks for your reply!  We don't have access to our Odyssey server which
is hosted because the FTP connection is not secure.  Therefore I cannot
access that file. 

I have a feeling that the borrowing library has the Odyssey standalone
version.  I seem to remember someone, some time ago, on the list
indicating that Odyssey standalone users had a special criteria that
they needed to check off in the Policies Directory.  Do you know about
this?  I have a feeling that most of the Odyssey sending failures that
we have are due to Odyssey standalone libraries.

Sue

-----Original Message-----
From: workflowtoolkit-l-bounces at geneseo.edu
[mailto:workflowtoolkit-l-bounces at geneseo.edu] On Behalf Of Mark Roberts
Sent: Tuesday, October 04, 2011 12:25 PM
To: workflowtoolkit-l at geneseo.edu
Subject: Re: [Workflowtoolkit-l] Odyssey Sending Failed

A TIF copy of the article should be on your ILLiad server in the
\ILLiad\Odyssey\send\Failed folder.

It's best to try resending by Odyssey before resorting to some other
delivery method. They often go 
through on a second or third try.

If it just won't go, it's easy to import the TIF into Ariel or Acrobat.

Hope this helps.

   * Mark Roberts
  ** Univ of Washington Libraries (WAU)

On 10/3/2011 11:39 AM, Sue Gagnon wrote:
> When the Odyssey Manager gives an Odyssey Sending Failed message for a
lending request, where does
> the document go? I would rather not have to re-scan these articles.
>
> Sue
>
> Susan E. Gagnon
>
> Interlibrary Loan Specialist
>
> Geisel Library - ILL
>
> Saint Anselm College
>
> 100 Saint Anselm Drive
>
> Manchester, NH 03102
>
> sgagnon at anselm.edu <mailto:sgagnon at anselm.edu>
>
> Tel: 603-641-7303
>
>
>
> _______________________________________________
> Workflowtoolkit-l mailing list
> Workflowtoolkit-l at geneseo.edu
> http://mail.geneseo.edu/mailman/listinfo/workflowtoolkit-l

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