[Workflowtoolkit-l] baffled by 8.1.4

[Pichette, Melissa]

I had the same problem as you had in number 1.  For some reason, the send email box gets unchecked, but the edit e-mail box is still checked.  This causes the e-mail form to populate with the last successful cancellation information and then you get an error.  If this is the same thing that is happening to you, just check the send e-mail box again in the cancellation section.

Melissa Pichette
Interlibrary Loan Specialist
Pepperdine University
Payson Library
24255 Pacific Coast Hwy.
Malibu, CA 90263
310-506-7728
melissa.pichette at pepperdine.edu<mailto:melissa.nicholls at pepperdine.edu>
OCLC:  CPE

From: workflowtoolkit-l-bounces at geneseo.edu [mailto:workflowtoolkit-l-bounces at geneseo.edu] On Behalf Of Schwartz, Andrea
Sent: Monday, October 17, 2011 11:29 AM
To: 'ILLiad Best Practices Workflow Toolkit (workflowtoolkit-l at geneseo.edu)'
Subject: [Workflowtoolkit-l] baffled by 8.1.4

OK, we upgraded on Friday and I'm baffled by two things:


1.        When I was in *Borrowing* this morning canceling some of our local patron's requests, when I chose "cancel request" and the appropriate reason (and "edit email") the citation information in the email was coming up completely wrong.  Like, I was canceling a request for the newest Nicholas Sparks' book and the citation info in the email was for an article about audiology (that I had previously canceled a few minutes before).  Has anyone else seen this?  Am I crazy? [don't answer that last one]

2.       If my print documents path in customization manager is on our server (we are self-hosted) do I need to edit the documents/templates in C:\Program Files\ILLiad\Print and then move them to our server print location?  Why would I want the documents living on my c:\ drive?  Wouldn't that mean I'd have to change/update the file on *every* machine in my department every time I want to fiddle with a template?  I'm feeling really lost on this right now and maybe this isn't even the right question to ask.  Any advice appreciated.

Thanks,

Andrea Schwartz
Bloomsburg University of PA -- PBB
Andruss Library, Interlibrary Loan
570-389-4218 (ph)
570-389-1945 (fax)
aschwart at bloomu.edu<mailto:aschwart at bloomu.edu>

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