[Workflowtoolkit-l] ILLiad 8.2 upgrade problem - need help
melissa.jackson at armstrong.edu
Tue Jan 24 08:38:19 EST 2012
We upgraded to ILLiad 22.214.171.124 on Friday, and now we have a problem in
Lending. When we mark articles for ILLiad libraries as found, they no
longer go to the "Awaiting Odyssey Processing" queue. They go to the
"Awaiting Shipping Labels Printing" queue instead. We tested four
different libraries and it did the same thing each time.
I called OCLC support yesterday morning and got a tech that was nice but
totally over his head and unable to help. He said he'd call back but
didn't. So I'm coming here for help. :) Has anyone else had this
problem, and know of a fix other than to manually move the Odyssey articles
into the correct queue one at a time?
Thanks for your help (or sympathy) in advance!
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