[Workflowtoolkit-l] Windows 7 and ILLiad

[Mark de Jong]

Hello IDS and resource sharing partners - 

 

If you are upgrading to Windows 7 OS and/or use Office 2010 products
with ILLiad, you may encounter some of the problems we did.  It was not
clear if hosted instances would have similar problems, but here is the
OCLC response to problems with these MS products and ILLiad's
Customization Manager and possibly some of its add ons just in case.
Thanks to Jungheui Moon, ILS Library Associate for Document Management
and the Digital Repository, for troubleshooting:

 

-----Original Message-----

From: OCLC Customer Support [mailto:support at oclc.org]

Sent: Thursday, March 15, 2012 2:51 PM

To: Jungheui Moon

Subject: RE:1-1431141957 ILLiad on Windows 7

 

Hi Jung:

 

This sounds like an issue with Windows 7 Permissions.  We have created a
reg file that fixes the issue.  I would talk this over with your IT
staff before running the file.  

 

I am sending the file as a .txt file.  It will need to be renamed to a
.reg file before you can run it.

 

"The above symptoms are being caused by a change in the way Windows
Vista and 7 handle accounts that are members of the administrators
group.  Accounts in the admin group are technically signed on twice;
once as a standard user and once as admin.  All admin rights are
disabled by default until something requires those rights and then the
Windows User Account Control (UAC) prompts for permission. 

 

The problem you are experiencing is occurring because client 2.30 is
running with admin elevation and the shared network files are running
with standard user elevation and the two can't see each other.  I am
attaching a small registry file that will allow both accounts to see
each other; similar to the way Windows XP and 2000 work.  I had to
change the extension for emailing purposes.  Please follow the below
steps.  After importing the file, the computer will need to be rebooted
for the fix to take effect.

 

Steps to take:

 

* Close the client if it's running

 

* Save the attached file to your desktop and change the extension from
.txt to .reg

 

* Double-click the reg file; answer any UAC prompts and then Yes to
import the file

 

* Reboot the computer

 

After the computer has rebooted, try the client again.  Can it access
your shared network files?

 

Respectfully,

 

Douglas A. Mason

Consulting Support Analyst

Customer Support Department

1-800-848-5800

support at oclc.org

 

Mark de Jong 
Information & Library Services 
Academic Center at Largo, Room 1507
University of Maryland University College 
3501 University Blvd. East 
Adelphi, MD 20783 
P: 240.684.2028 

Education is the kindling of a flame, not the filling of a vessel.
~Socrates~ 

         

 

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