[Workflowtoolkit-l] Updating Lending no Odyssey Pop Up

Wed Mar 28 15:56:24 EDT 2012

Okay  What do you do when Odyssey (PDF enabled) is not in the Hidden Items?

Carol

From: workflowtoolkit-l-bounces at geneseo.edu [mailto:workflowtoolkit-l-bounces at geneseo.edu] On Behalf Of J A Ellison
Sent: Wednesday, March 28, 2012 11:26 AM
To: ILLiad Best Practices Workflow Toolkit
Subject: Re: [Workflowtoolkit-l] Updating Lending no Odyssey Pop Up

You can add the check box if it's not there. Right-click on the border of the box that contains the checkboxes (or really any other box on the request screen) and select Customize Layout. In the Hidden Items, grab the Odyssey (PDF enabled) item and drag it to the box containing all the other check boxes. Save your layout using the save button on the customization box. You can then import that layout at other workstations to keep all your clients consistent.

Joe Ellison
Document Delivery and Digital Initiatives Assistant
Transportation Library, Northwestern University
phone: (847)491-8600
j-ellison at northwestern.edu

From: workflowtoolkit-l-bounces at geneseo.edu [mailto:workflowtoolkit-l-bounces at geneseo.edu] On Behalf Of Mulvey, Dan
Sent: Wednesday, March 28, 2012 9:56 AM
To: ILLiad Best Practices Workflow Toolkit
Subject: Re: [Workflowtoolkit-l] Updating Lending no Odyssey Pop Up

Thanks for the screen shot, Jennifer.  That’s exactly what’s missing from my request form – why is that?

Dan Mulvey

From: workflowtoolkit-l-bounces at geneseo.edu<mailto:workflowtoolkit-l-bounces at geneseo.edu> [mailto:workflowtoolkit-l-bounces at geneseo.edu]<mailto:[mailto:workflowtoolkit-l-bounces at geneseo.edu]> On Behalf Of Jennifer J Acker
Sent: Wednesday, March 28, 2012 10:09 AM
To: ILLiad Best Practices Workflow Toolkit
Subject: Re: [Workflowtoolkit-l] Updating Lending no Odyssey Pop Up

I am not on 8.2 yet but I think I can help with the "Odyssey enabled" check box. I attached a screen shot of what I think the "Odyssey enabled" check box refers too!

I hope this helps!

Jennifer Acker

Jennifer Acker
Sr. Clerk-Interlibrary Loan
Hudson Valley Community College(VXV)
Dwight Marvin Library-MRV127
518-629-7387
j.acker1 at hvcc.edu<mailto:j.acker1 at hvcc.edu>

________________________________

From: "Dan Mulvey" <mulvey at hws.edu<mailto:mulvey at hws.edu>>
To: "ILLiad Best Practices Workflow Toolkit" <workflowtoolkit-l at geneseo.edu<mailto:workflowtoolkit-l at geneseo.edu>>
Sent: Wednesday, March 28, 2012 9:32:29 AM
Subject: Re: [Workflowtoolkit-l] Updating Lending no Odyssey Pop Up
We just upgraded to 8.2 last week and I’m wondering if there has been any resolution to this problem that Melissa and others have brought up – i.e. when updating Odyssey article requests as found, they go directly to “Request Finished” rather than “Awaiting Odyssey Scanning.”

If not, what are the work-arounds that have been devised?  Is it easiest to use the new “Mark Found Scan Now” button on the request rather than the “Update Stacks Search Results” on the Lending tab?  Is a custom routing rule possible?  This has been an added inconvenience.

Also, the documentation mentions a “Odyssey enabled” checkbox on the request – I don’t see this anywhere on my requests.  Is there a setting in the Customization Manager that needs to be changed?

Thanks for your help.

Dan Mulvey
Interlibrary Loan Services Manager
Warren Hunting Smith Library
Hobart and William Smith Colleges
Geneva, NY  14456

From: workflowtoolkit-l-bounces at geneseo.edu<mailto:workflowtoolkit-l-bounces at geneseo.edu> [mailto:workflowtoolkit-l-bounces at geneseo.edu]<mailto:[mailto:workflowtoolkit-l-bounces at geneseo.edu]> On Behalf Of Melissa Jackson
Sent: Tuesday, February 28, 2012 1:40 PM
To: ILLiad Best Practices Workflow Toolkit
Subject: Re: [Workflowtoolkit-l] Updating Lending no Odyssey Pop Up

We have has the same problem since we upgraded to 8.2.  Our keys in the CM are set correctly, and after fussing with this for two weeks OCLC finally said it's a bug that Atlas has to fix.  They have no idea when such a patch might be released, and said there is nothing more they can do.

Given what we pay for support, I'm not happy with that answer.  But for now there is nothing else we can do except manually change each and every request to the Awaiting Odyssey Sending queue for proper processing.  :(

Sorry I couldn't be more helpful!

Melissa Jackson
ILL Librarian
Armstrong Atlantic State University  (GAC)
On Mon, Feb 27, 2012 at 4:39 PM, Nathan Hosburgh <nhosburg at fit.edu<mailto:nhosburg at fit.edu>> wrote:
It sounds like the OdysseyReminder key in your Customization Manager.  This is located under Odyssey -> Defaults.

Nate

Nathan Hosburgh
Document Delivery Librarian
Evans Library
Florida Institute of Technology
150 W. University Blvd.
Melbourne, FL 32901
(321) 674-7540
nhosburg at fit.edu<mailto:nhosburg at fit.edu>

From: workflowtoolkit-l-bounces at geneseo.edu<mailto:workflowtoolkit-l-bounces at geneseo.edu> [mailto:workflowtoolkit-l-bounces at geneseo.edu<mailto:workflowtoolkit-l-bounces at geneseo.edu>] On Behalf Of Ginger M. McGiffin
Sent: Monday, February 27, 2012 4:32 PM
To: ILLiad Best Practices Workflow Toolkit
Subject: [Workflowtoolkit-l] Updating Lending no Odyssey Pop Up

Hi everyone:

We recently upgraded to ILLiad 8.2 the other day and have had some other computer issues.  Now, when we update articles we do not receive a pop up box stating the item is Odyssey.  Any ideas why and what to do to fix this?

Thanks,
Ginger

Ginger McGiffin
ILL Supervisor, Carlson Library
Clarion University of Pennsylvania
840 Wood Street
Clarion, PA 16214
P: 814-393-2481
F: 814-393-1862
E: gmcgiffin at clarion.edu<mailto:gmcgiffin at clarion.edu>
Lender: REC

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